Read Airtel CEO's Letter To Customers Answering All Their Questions About ESIM


 Read Airtel CEO's Letter To Customers Answering All Their Questions About ESIM


Airtel CEO, Gopal Vittal, has sent an email to subscribers explaining the benefits of e-SIM technology. The embedded SIM eliminates the need for a physical SIM card and allows seamless connectivity across devices. It also enables the use of multiple mobile numbers on a single e-SIM. Vittal assures customers that the transition to e-SIM is easy and answers common questions about compatibility and activation. Airtel was the first company to launch e-SIM in India, and the CEO encourages feedback from customers.

Telecom giant Airtel CEO Gopal Vittal has an important message for customers. Airtel CEO has sent an email to the company's subscribers on embedded SIM or e-SIM as it is also known. The email answers all important questions on e-SIM as well as how Airtel subscribers can upgrade to e-SIM. Incidentally, Airtel was the first company to launch e-SIM in India. Among devices, Google Pixel 2 was the first smartphone to offer eSIM support. Apple introduced e-SIM with its 2018 line-up of iPhones -- the premium iPhone XS, iPhone XS Max and iPhone XR.

Here's the letter the Airtel CEO sent to subscribers.

Dear Customer,

I am delighted that a lot of you are now enjoying superfast speeds with Airtel 5GPlus. I am writing today to share the news of another advancement in mobile technology which will make things easier and more convenient for you. I'm referring to the embedded SIM or e-SIM as it is also known.

An e-SIM is an online extension of your regular SIM card and with it you will no longer need to have access to the physical SIM card on your phone. Today, some smartwatches and newer models of smartphones are e-SIM enabled. In these times of digital first lifestyles, where mobiles, tablets and watches are all interconnected, the e-SIM will provide seamless connectivity for you.

For instance, you will be able to go for a morning jog and not carry your phone along since the e-SIM will enable connectivity on your smart watch while your phone sits by your bedside at home and you enjoy your run.

What is more, you will be able to use multiple mobile numbers on a single e-SIM, should you choose to do so. It is also very easy to change devices with an e-SIM.

Additionally, in instances of theft, if your device gets stolen, it will be that much harder for criminals to get rid of your e-SIM, since they are unlike the traditional SIMs that could be physically removed from phones. This will also make a lost smartphone easier to track.

We have tried to make the switch to an e-SIM as seamless as possible for you and have tried to answer a few of the questions we anticipate you may have.

1. Is my smartphone Airtel e-SIM compatible?
All devices that support an e-SIM feature are compatible with the Airtel e-SIM.

2. Can I convert my physical SIM to an e-SIM?
It is very easy to convert a physical SIM into an e-SIM through the Airtel Thanks app. All you need to do is click here.

3. How much time will it take to activate an e-SIM?

As soon as the e-SIM profile is downloaded and enabled, it is activated

As I said, we at Airtel want to do everything we can to ensure that you have as convenient and efficient a connectivity experience as possible. And, as always, we would love to hear from you on any further suggestions you may have for us. To share your inputs, please reply to this mail.

Warm regards,
Gopal Vittal
CEO & MD, Bharti Airtel


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